Refund policy

We hope you love your pieces. If something isn't quite right, we're here to help.

  • You have 30 days from receiving your order to request a return, on anything in the edit. That includes earrings.
  • Items need to come back unworn and unused, in their original packaging. Please have your order number or proof of purchase to hand.
  • To start a return, email us at hello@thejewelleryedit.com and we'll send you full instructions on where to send it. Items sent back without requesting a return first can't be accepted.
  • If you've simply changed your mind, we ask you to cover the postage back to our UK studio. Please use a tracked service, as we can't refund an item that doesn't reach us.
  • Please note that we are unable to re-sell returned items for hygiene reasons, and are a small independent UK business, so we ask you to be mindful of this when ordering or requesting returns. If you need any help choosing before you place an order, please just drop us an email or DM - we'd be happy to help! 

Faulty, damaged or incorrect items

Please check your order as soon as it arrives. If something is faulty, damaged in transit, or isn't what you ordered, email us straight away and we'll put it right. We cover the return postage on these, and you can choose a replacement or a full refund.

This sits alongside your rights under the Consumer Rights Act 2015, which are not affected by this policy.

Refunds

We'll let you know as soon as we've received and checked your return, and confirm whether the refund has been approved. If it has, we'll refund your original payment method within 10 business days. If you'd rather have store credit instead, just say so when you get in touch.

Banks and card providers can take a little longer to post the money back to you. If more than 15 business days have passed since we approved your refund and you still haven't seen it, email us at hello@thejewelleryedit.com.

 

Your right to cancel

If you're in the UK, you also have a legal right to cancel your order within 14 days of receiving it, without giving a reason, and a further 14 days to send the item back. Where you cancel under those regulations, we'll also refund the standard delivery cost you paid on the original order. Our 30-day returns window is longer and sits alongside this, so in most cases you can simply use the process above.

 

Any questions

Email us at hello@thejewelleryedit.com and we'll help.